Refund Policy - Vital Mind Reset, Vital Life Project, Ticketed Live & Recorded Events, and Own Your Self: Inner Circle
VITAL MIND RESET (VMR)
This policy applies to both our VMR Live Experience and Independent-Study.
It is my sincere desire that you’ll decide now is the time for you to take back control over your health. But I’m realistic. I know that not everyone is ready to commit to making the real dietary and lifestyle changes required for radical healing.
So, if you don’t think you are ready to change, then the Vital Mind Reset program isn’t for you…
If you are ready to make a serious commitment to change, however, then let me personally assure you of this: the strategies in this program will work for nearly everyone. There may be a window of adjustment and some challenges to move through, but that’s where the community support we offer comes in.
This protocol has been tested and proven successful, so I am confident that if you make the decision to fully embrace what is possible, you will see results. With that said, I understand that this protocol can be an unexpected challenge for some and that there are some who will not see the same results our members discuss here. If you believe that the program has not brought any meaningful change to your life, we will issue you a refund within 45 days from the date of your purchase or formal group start date.
If you are not ready to begin this program at the time of purchase, I urge you to consider waiting until you are fully committed. We have a strict 45-day refund window and will not consider refund requests if you did not begin the program at the time of purchase or on the formal group start date. For those who choose to pay over time with our three-month installment plan, please note that these purchases are subject to the 45-day refund window and we do not offer the option to cancel the final payment outside of this window. If you are part of a “live group experience” the refund window will begin starting the date the group program formally begins, which may not be the same date of purchase. For anyone participating in our live groups, please note that the final circle call may occur after the 45-day refund period expires. Similar to many other online retailers you may purchase products or programs from, we do not send a reminder about the policy's upcoming expiration.
All refund requests must be clearly stated in an email to our team within this window. Our specific support email address can be found under the "Support and Billing" tab when you log in, or you can send us a message through our general contact page here.
We do not offer partial refunds for any reason, including missed group calls. In addition, elements of the program are not available for individual purchase.
The full price of Vital Mind Reset is $997. We offer the option of either paying in full at the time of registration, or making three monthly payments to cover the total cost. If you selected the payment plan option for $345/month, please note that the initial $345 charge is not a one-time charge and that you will be charged this amount two more times to cover the total cost of the program. If all three charges are not completed, program access will be cancelled. Each individual payment does not provide ownership to specific program materials and the program must be paid in full to retain access to any and all program materials. Payments that are part of incomplete payment plans are non-refundable after the original 45-day window. Any balance owed for payment plans can be paid at any time to reinstate access.
Anyone who chooses to do the vegetarian version of the VMR protocol will not be eligible for a refund.
A great deal of personal commitment is required to complete this program—that is part of the magic of self-healing. When you choose to put your self care at the center of your every day, your body, mind, and spirit will respond! We don’t recommend purchasing it as a gift for someone without discussing the requirements with that person first.
I understand that this program not only requires your full attention, but that it’s a financial commitment as well. While going through the program, you may feel that you don’t have enough time, don’t feel well enough, or that the financial commitment you made doesn’t seem worth it anymore. When these feelings come up, I ask that you take a step back and look at the bigger picture—you have already afforded yourself this opportunity for change, and this program might just be what you need to overcome what is holding you back, resolving all of those limitations in one fell swoop. See you inside!
Dr. Kelly Brogan
VITAL LIFE PROJECT (VLP)
Monthly Subscription Members: We do not offer refunds for the monthly subscription. If you decide that the membership is not a good fit for you, simply cancel to avoid being billed again at the next billing cycle. Cancelling your membership does not refund the current month’s payment (or previous month’s payment if you cancel before your current month’s billing date).
Please note that we do not offer "free trials" of the membership unless specifically noted, so it will not be possible for our team to honor a refund request if you change your mind after registering. Only a cancellation for the following month is possible once an account is created.
Monthly memberships can be easily self-cancelled within member settings and it is not necessary to contact customer service for cancellation.
Annual Subscription Members: You have within 30 days of purchase to request a refund if the membership is not a good fit for you. A refund will also cancel your membership. Refunds are honored within the first 30 days for annual subscriptions ONLY because a full year was paid for in advance. If you cancel your annual membership within your settings, you will have to contact customer service to request your refund.
Please note that both the monthly and annual membership options are set for RECURRING charges. This means that you will be charged the fee of the membership either every month or every year, on or around the same day of your registration. Entering in your credit card at the time of registration is an authorization of these recurring charges and, like many online subscriptions, you may not receive a notification of an upcoming charge. It is not possible to sign up for a one month or year trial outside of clearly specified promotions. If you sign up for a 30-day free trial promotion, please note that entering in your credit card at the time of registration will indicate that you will be charged the following month and thereafter until the membership is cancelled. We do not keep track of member activity and because members can self-cancel within the settings tab at any time, we will not be able to issue refunds for periods of time the membership may not have been used.
Both monthly and annual payments made do not grant ownership of materials. Materials will only be available to those with active memberships.
TICKETED LIVE & RECORDED VIRTUAL EVENTS WITH KELLY
Tickets purchased for Kelly's live virtual events are non-refundable once the event begins. We will not be able to issue refunds for missed events.
Recordings that are sold following these events are non-refundable.
OWN YOUR SELF: INNER CIRCLE
Registration fees are non-refundable and cannot be cancelled. This includes both paying in full at the time of registration and our three-month payment plan. We do not offer partial refunds for missed calls or the option to only pay for individual months or calls part of the whole session.
However, if something comes up and you are not able to attend the entire session, we are happy to review refund/cancellation requests on a case-by-case basis up until 10 days prior to the first call.